Order Fulfilment

Created by Vernon Yerkess, Modified on Wed, 28 Feb 2024 at 11:15 AM by Ben Yerkess

Order Fulfilment

 

At lama, it is our fundamental responsibility to ensure all orders received are despatched on time and by the correct method.


 

Although these are the standard SLAs we adhere to, some customers have different needs dependent on their specific business model and marketplaces or webstores they operate on. Please contact our support team if you require anything bespoke that could fall outside of these standard SLAs.


 

Order type

Time

SLA

Amazon Prime Orders

 

Monday – Friday, excluding Bank Holidays

 

Weekends, excluding Bank Holidays (based on nominated weekend shipping day)

 

 

 

Orders received on or before 4pm

 

Orders received on or before 12pm

 

 

100% on time shipping

 

 

100% on time shipping

Amazon non-Prime Orders / eBay order

 

Monday – Friday, excluding Bank Holidays

 

 

Orders received on or before 4pm

 

 

 

100% on time shipping

Webstore orders

 

Monday – Friday, excluding Bank Holidays

 

 

Orders received on or before 3pm

 

 

100% on time shipping

FBA Preparation Orders

 

 

Request received Day 1

Picked, packed, labelled and ready for collection by nominated courier, Day 5

Bulk Prep Orders

Request received Day 1

Picked, packed, labelled and ready for collection by nominated courier, Day 5

Business to Business Orders

 

Up to 50 cartons

 

 

 

50 cartons plus

 

 

 

Up to 5 pallets

 

 

6 pallets – 25 pallets

 

 

 

26+ pallets plus

 

 

Request received Day 1

 

 

 

Request received Day 1

 

 

 

Request received Day 1

 

 

Request received Day 1

 

 

 

support@lamafulfilment.com

 

 

Picked, packed, labelled and ready for collection by nominated courier, Day 2

 

Picked, packed, labelled and ready for collection by nominated courier, Day 5

 

Picked, packed, labelled and ready for collection by nominated courier, Day 3

Pick, packed, labelled and ready for collection by nominated haulier, Day 5

 

TBA

 

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