Order Fulfilment
At lama, it is our fundamental responsibility to ensure all orders received are despatched on time and by the correct method.
Although these are the standard SLAs we adhere to, some customers have different needs dependent on their specific business model and marketplaces or webstores they operate on. Please contact our support team if you require anything bespoke that could fall outside of these standard SLAs.
Order type | Time | SLA |
Amazon Prime Orders
Monday – Friday, excluding Bank Holidays
Weekends, excluding Bank Holidays (based on nominated weekend shipping day)
|
Orders received on or before 4pm
Orders received on or before 12pm |
100% on time shipping
100% on time shipping |
Amazon non-Prime Orders / eBay order
Monday – Friday, excluding Bank Holidays |
Orders received on or before 4pm
|
100% on time shipping |
Webstore orders
Monday – Friday, excluding Bank Holidays |
Orders received on or before 3pm |
100% on time shipping |
FBA Preparation Orders
| Request received Day 1 | Picked, packed, labelled and ready for collection by nominated courier, Day 5 |
Bulk Prep Orders | Request received Day 1 | Picked, packed, labelled and ready for collection by nominated courier, Day 5 |
Business to Business Orders
Up to 50 cartons
50 cartons plus
Up to 5 pallets
6 pallets – 25 pallets
26+ pallets plus |
Request received Day 1
Request received Day 1
Request received Day 1
Request received Day 1
|
Picked, packed, labelled and ready for collection by nominated courier, Day 2
Picked, packed, labelled and ready for collection by nominated courier, Day 5
Picked, packed, labelled and ready for collection by nominated courier, Day 3 Pick, packed, labelled and ready for collection by nominated haulier, Day 5
TBA |
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