Receiving your inventory

Created by Vernon Yerkess, Modified on Wed, 28 Feb at 11:16 AM by Ben Yerkess

Inbound Delivery Guidelines and Requirements

Please ensure all inbound deliveries are announced to support@ within the following time frames:-

Type of delivery	Timeframe	Info
1^st inbound delivery for new clients	5 working days in advance	Ensure all products / SKUs are created in our platform
Any delivery with new products / SKUs	5 working days in advance	Ensures all new products / SKUs are created in our platform
Small deliveries (No greater than 3 pallets or 30 cartons)	3 working days in advance
Large deliveries (Greater than 3 pallets or greater than 30 cartons)	5 working days in advance
Container deliveries	10 working days in advance

In addition, we require the following information with each delivery, provided to us within the timeframes detailed above:

Your reference number (ie. a PO number or similar – we use this reference when invoicing for easy reconciliation), SKUs / Description, Quantity expected, Type of delivery

Type of delivery	Requirement	Useful info
Parcel		Number of parcels Courier expected
Pallet	Number of pallets Pallet / Haulage company	Type of pallets (Standard UK pallet / Euro pallet / Small pallet / Over-size pallet / Other)
Container	Number of containers Size of container (20ft, 40ft, 40ft HQ) Container Reference Number(s) Haulage company	Packing List to include number of cartons per SKU, total volume in CBM

Pallet and Container deliveries MUST be booked in and confirmed by support@lamafulfilment.com to avoid issues on arrival, such as refusing delivery / unloading.

Once we’ve received and unloaded your inbound delivery, our standard SLA is to count, record, advise of receipt plus any discrepancies and book into our platform and available for sale within 2 working days.

Receipt Day	Booked into inventory and available for sale
Monday	Wednesday
Tuesday	Thursday
Wednesday	Friday
Thursday	Monday
Friday	Tuesday

*Excludes Bank Holidays

We have the right to extend the “Dock to Stock” timeline in cases of complex inbound deliveries, for example when deliveries arrive with unsorted and hard to identify products, or when deliveries need repacking when they arrive with us or when the expected delivery date / booking in time slot is not adhered to.