Receiving your inventory

Created by Vernon Yerkess, Modified on Wed, 28 Feb at 11:16 AM by Ben Yerkess

Inbound Delivery Guidelines and Requirements


Please ensure all inbound deliveries are announced to support@ within the following time frames:-


Type of delivery



1st inbound delivery for new clients

5 working days in advance

Ensure all products / SKUs are created in our platform

Any delivery with new products / SKUs

5 working days in advance

Ensures all new products / SKUs are created in our platform

Small deliveries (No greater than 3 pallets or 30 cartons)

3 working days in advance


Large deliveries (Greater than 3 pallets or greater than 30 cartons)

5 working days in advance


Container deliveries

10 working days in advance



In addition, we require the following information with each delivery, provided to us within the timeframes detailed above:


Your reference number (ie. a PO number or similar – we use this reference when invoicing for easy reconciliation), SKUs / Description, Quantity expected, Type of delivery


Type of delivery


Useful info



Number of parcels

Courier expected


Number of pallets


Pallet / Haulage company

Type of pallets (Standard UK pallet / Euro pallet / Small pallet / Over-size pallet / Other)


Number of containers


Size of container (20ft, 40ft, 40ft HQ)


Container Reference Number(s)


Haulage company

Packing List to include number of cartons per SKU, total volume in CBM


Pallet and Container deliveries MUST be booked in and confirmed by to avoid issues on arrival, such as refusing delivery / unloading.


Once we’ve received and unloaded your inbound delivery, our standard SLA is to count, record, advise of receipt plus any discrepancies and book into our platform and available for sale within 2 working days.


Receipt Day

Booked into inventory and available for sale











*Excludes Bank Holidays


We have the right to extend the “Dock to Stock” timeline in cases of complex inbound deliveries, for example when deliveries arrive with unsorted and hard to identify products, or when deliveries need repacking when they arrive with us or when the expected delivery date / booking in time slot is not adhered to.


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